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Portescap’s eStore Improvements Enhance Customer Experience

December 14, 2023

We introduced several improvements to the Portescap eStore in 2023 aimed at streamlining the customer journey and facilitating an improved user experience. Let’s explore these below:

Smooth Shipments with DDP (VAT included)

One of the most notable enhancements is the implementation of Delivery Duty Paid (DDP) terms, inclusive of Value-Added Tax (VAT). By including VAT in the pricing, we eliminate any additional fees upon delivery, guaranteeing a seamless and transparent transaction and ensuring a hassle-free delivery process for our customers.

Enhanced Internal Search and Product Navigation

Improving the internal search functionality was a priority. With an updated algorithm, the accuracy of search results for product designations has significantly increased. Customers can now swiftly locate their desired products with precision, facilitating a more efficient shopping experience.

Moreover, to enhance browsing consistency, products are now sorted by increasing diameter. This simple yet impactful feature ensures a smoother navigation process, enabling customers to effortlessly find products based on their preferences.

Access to Detailed Specifications

We understand the importance of technical details, so we've introduced the ability to download specifications and CAD drawings for accessories like gearheads and encoders when added to a motor. This empowers customers with comprehensive information, aiding in informed decision-making and facilitating smoother integration of products into their projects or applications.

FAQ Page Expansion

We've greatly expanded our FAQ page, which addresses frequently asked questions and offers customers quick access to valuable insights and solutions. It serves as a knowledge hub, empowering customers with quick answers and enhancing the overall eStore experience.

Introduction of New Products

Last but certainly not least is the launch of innovative new products. These additions to our portfolio showcase our commitment to staying at the forefront of technology and meeting evolving customer needs. Stay tuned as we continue to expand our range to cater to diverse requirements, and explore a few of our latest products below:

In conclusion, the enhancements introduced in our eStore in 2023 represent a significant leap towards elevating customer satisfaction and improved user experience. From smoother shipment processes to improved search functionalities, easy access to detailed product information, and a repository of valuable FAQs, the Portescap eStore is easier to use than ever. We look forward to seeing how our platform continues to grow in 2024!

Shop the Portescap eStore here